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How to return an item

We hope you're delighted with your lovecases products and can't wait to share your purchase on insta. However, if for any reason you're unhappy with your purchase then you have 30 days to return them to us.

It's just not my style, can I send it back?

You can indeed, we offer a 30 day no question guarantee. Simply fill out our return form to get your return ID and then follow the instructions on our returns page to send your item back. It must be in its original packaging and in a resellable condition. After 30 days we are unable to accept products for refund or exchange.

*Please note personalised item(s) cannot be returned unless the item(s) is faulty. 

My case has broken, what is the warranty?

Our products are covered by a 2 year warranty which covers your purchase against manufacturing defects or faults. This means that should your case break through no fault of your own then we will replace it for you (if it is still available, or give you a credit note if it's out of stock) if your case breaks send us a photo to hello@lovecases.com and let us know what happened and we'll let you know how to proceed. We will not replace cases which have been damaged from dropping, mis-use or general wear and tear. The warranty covers manufacturing faults but not accidental damage.



Not for you? No problem, there are 3 easy ways to return your item: 



First, complete our Online Returns Form to get your URN (Unique Returns Number) then decide how you'd like to return your parcel

 

For UK returns via Royal Mail (£3.19)

1 - Print off a Royal Mail label to send the parcel back to us and place this clearly on the outside of your parcel.

2 - Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from.  No printer, no problem, please use this link to find a local Post Office with a printer.

3 - Then sit back and track your parcel all the way back to us!

 

For UK returns via Collect+ (£4.20)

1 - Print off a label to send the parcel back using our Collect+ returns service.

2 - Drop off your parcel to one of your local Collect+ shops. There are over 5,500 shops to choose from.

3 - Then sit back and track your parcel all the way back to us!

 

For all other returns (including non-UK)

1 - Print your confirmation email you will receive and enclose this in your parcel.

2 - Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.

 

Our Returns Department address

Returns Department,

Unit 5,

Gravelly Industrial Park,

Birmingham,

England,

B24 8HZ.

 

 


 

For our full Returns Policy please view our Terms and Conditions.