We hope you're delighted with your lovecases products and can't wait to share your purchase on insta. However, if for any reason you're unhappy with your purchase then you have 30 days to return them to us.
It's just not my style, can I send it back?
You can indeed, we offer a 30 day no question guarantee. Simply fill out our return form to get your return ID and then follow the instructions on our returns page to send your item back. It must be in its original packaging and in a resellable condition. After 30 days we are unable to accept products for refund or exchange.
*Please note personalised item(s) cannot be returned unless the item(s) is faulty.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by Lovecases for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
*These terms do not affect your statutory rights.
Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.
Not for you? No problem, there are 3 easy ways to return your item:
First, complete our Online Returns Form to get your URN (Unique Returns Number) then decide how you'd like to return your parcel
For UK returns via Royal Mail (£3.19)
1 - Print off a Royal Mail label to send the parcel back to us and place this clearly on the outside of your parcel.