We hope you're delighted with your Lovecases products and can't wait to share your purchase on insta. However, if for any reason you're unhappy with your purchases then you have 30 days to return them to us. If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved. We will cover all costs for the returns of the product and replace as soon as reasonably possible. 

Please fill out this form to notify us of your return

It's just not my style, can i send it back?

You can indeed, we offer a 30 day no question guarantee. It must be in its original packaging and in a resellable condition. After 30 days we are unable to accept products for refund or exchange.

*Please note personalised item(s) cannot be returned unless the item(s) is faulty.*

Please fill out this form to notify us of your return

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

 If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

 Any return that is not accompanied with the returns form or returns reference number will be held by Lovecases for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action. 

Please fill out this form to notify us of your return

 *These terms do not affect your statutory rights.

 

Not for you? No problem, there's three easy ways to return your item:

For UK returns via InPost

1 - Please fill out this form to notify us of your return

2 - Generate your return label / barcode here

3 - Drop off your parcel to an InPost Locker of your choice.

 

Our Returns Department address

Returns Department,

Lovecases

1 Rocky Lane

Birmingham

England

B6 5RQ